Shipping & Delivery Policy
Thank you for shopping with Zenvarela. This Shipping & Delivery Policy explains our current order processing, shipping charges, tracking, and delivery procedures.
Order Processing
Orders are normally processed within 1–3 business days after payment authorization and order confirmation.
Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays are normally processed on the next business day.
During periods of unusually high order volume, processing may take longer than usual. If a significant delay affects your order, we will make reasonable efforts to provide an update using the contact information provided at checkout.
Shipping Charges
Shipping charges are based on the order value shown below:
- Orders from $0.00 to $44.99: $5.99 Fast Shipping
- Orders of $45.00 or more: Free Shipping
Any applicable shipping charge is shown during checkout before payment is completed.
Delivery Time
Estimated delivery times may vary depending on the destination, carrier, local delivery conditions, customs procedures, and other circumstances outside our direct control.
Any estimated delivery timeframe shown at checkout or in order communications is an estimate and does not represent a guaranteed delivery date unless expressly stated otherwise.
Order Tracking
When tracking information becomes available, it may be provided using the email address or other contact information submitted during checkout.
Please allow time for the carrier to activate and update tracking information after a shipment has been prepared.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address during checkout.
If you notice an error in your shipping address, please contact us as soon as possible at service@zenvarela.com. We will try to assist before the order reaches a stage where the address can no longer be changed.
We cannot guarantee that an address can be changed after an order has entered fulfillment or has been transferred to a carrier.
Delayed or Missing Deliveries
Carrier delays may occur because of weather, transportation disruptions, customs processing, high shipping volume, local delivery conditions, or other circumstances outside our control.
If your tracking information shows unusual delays or your package appears to be missing, please contact us with your order number and the email address used at checkout so our team can review the available shipment information.
Damaged Packages or Items
If your order arrives damaged, please contact us as soon as reasonably possible and include your order number, a description of the issue, and clear photos of the item and packaging when appropriate.
This information can help us review the situation more efficiently.
International Orders, Duties & Taxes
For international orders, customs duties, import taxes, brokerage fees, or other charges may apply depending on the destination and local regulations.
Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.
Questions About Shipping
If you have questions about shipping, tracking, or delivery, please contact:
Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days
Zenvarela
Operated by Chongqing Fengchuyu Information Technology Co., Ltd.