Contact Us

Thank you for visiting Zenvarela. Our customer support team is available to assist with questions about products, orders, shipping, delivery, returns, refunds, payments, and general website inquiries.

Company & Customer Support

Company Name: Chongqing Fengchuyu Information Technology Co., Ltd.

Business Address:
No. 20-20, Gangcheng South Road, Tieshanping Subdistrict, Jiangbei District, Chongqing, China

Customer Support Email:
service@zenvarela.com

Phone:
+86 15926325826

Business Hours:
Monday to Friday, 9:00 AM - 6:00 PM CST

Response Time:
We typically respond to customer inquiries within 1–3 business days.

Before You Contact Us

To help us assist you efficiently, please provide relevant details about your inquiry.

For questions about an existing order, please include:

  • Your order number
  • The email address used when placing the order
  • A brief description of your question or issue

If your inquiry concerns a damaged, incorrect, or missing item, please include clear photos of the item and packaging when appropriate. This can help our team review the issue more efficiently.

Product Questions

If you have a question about a Zenvarela product, please include the product name or a link to the relevant product page.

Because product specifications may vary, please review the information currently provided on the applicable product page before purchasing. If a particular specification or use condition is not stated, you may contact our support team for further assistance.

Keep Your Payment Information Private

For your security, please do not send full payment card numbers, card security codes (CVV/CVC), account passwords, verification codes, or other sensitive payment credentials by email.

Zenvarela customer support will not ask you to provide your complete payment card information or account password by email.

How We Can Help

Our customer support team can assist with questions regarding:

  • Products and product information
  • Orders and order status
  • Shipping and delivery
  • Returns and refunds
  • Payments and checkout
  • General website inquiries

For assistance, please contact us at:
service@zenvarela.com

Business Hours: Monday to Friday, 9:00 AM - 6:00 PM CST
Response Time: 1–3 business days

Zenvarela
Operated by Chongqing Fengchuyu Information Technology Co., Ltd.